contact.
please feel free to contact us with any questions. we 'll try to answer you as quickly as possible.
FAQ
After you submit your request, we'll discuss the style, colors, and atmosphere. You'll then receive one or more design proposals. There will be three feedback sessions, after which we'll send you the final files and have them printed.
A custom design is custom-made. After an initial consultation, a free, no-obligation quote will be prepared.
Absolutely! We're happy to brainstorm with you. Send your own idea, sketch, or sample photo to info@shopateliervivre.com, and we'll translate it into a perfect design.
Guidance is a personalized event coaching session. Not a wedding planner, but someone who brainstorms, advises, and inspires you as you plan your event. Think about style, layout, ambiance, details, and vendor selection.
All items are handmade, and we schedule a three-week delivery time. Need your items sooner? Please email us at info@shopateliervivre.com.
Once your order has been handed over to the shipping service, you will receive an email.
Shipping costs vary depending on the size of the items. You'll see the correct shipping costs when you place your order.
Yes, we also ship to a number of international destinations. You'll automatically see whether your country is available for shipping during checkout.
Please note: For deliveries outside the EU, additional customs or import duties may apply. These costs are the responsibility of the recipient.
We currently do not ship to the United States of America.
Yes, that's possible upon consultation. Atelier Vivre is located in Venlo (Limburg, The Netherlands). Send an email to info@shopateliervivre.com to schedule a time.
Atelier Vivre items are personalized, unfortunately it is not possible to return them.
We're so sorry for the inconvenience. Please email us at info@shopateliervivre.com with photos of the damaged package, and we'll work together to find a suitable solution.